Do you accept purchase orders, or do you require payment?
We accept purchase orders from organizations on net 30 terms. If we require prepayment on a particular order, we will inform you promptly.
We will follow any special instructions that are listed on the purchase order regarding shipping and billing addresses, number of copies of the invoice, and delivery date requirements. We cannot use alternate carriers or ship collect except by special prior arrangement for large orders. We ignore (and hereby explicitly reject) purchase order terms which are fine print, boilerplate, irrelevant to the order, or absurd.
Resellers: We require payment in full prior to shipping. We accept Checks, Visa, MasterCard and Discover.
How should we send you our purchase order?
We accept purchase orders by mail, fax, or email. If you have ordered from us before, we can accept your purchase order over the phone. Here is our contact information:
ATTN: Publications Dept.
1281 Win Hentschel Blvd.
West Lafayette, IN 47906
How do you ship items to resellers?
Shipments within the US are generally sent by US Postal Mail. Faster shipping is available by FedEx or UPS; please check with us for prices if you need faster shipping.
How do you ship to regular book customers?
Shipments within the US are generally sent by US Postal Mail. The shipping and handling charge for shipments within the US is $9.95 for the first item and $4.95 for each additional item.
Shipments outside the US are generally sent by USPS International First Class Mail or USPS International Priority Mail. The shipping and handling charge for shipments outside the US is $27.00 for the first item and $11.00 for each additional item.
How quickly do you process orders?
Most ordersare processed and shipped within 5 to 7 business days. If you are in a rush, please tell us, and we will expedite your order.
Do you accept advance orders for books not yet published?
Yes. If you are on credit terms with us, we do not expect payment until 30 days after the book has actually shipped. On some books we offer a prepublication discount; this cannot be combined with the reseller discount.
Do you accept standing orders for book series?
Yes. You just need to tell us the name of the series, which volume number you want to start your order with, and what quantity you want.